FAQ

Q1: Are you a manufacturer or a trading company?

A: We are NAVI Titanium, a professional titanium manufacturer, not a trading company. We have independent capabilities in R&D, pilot production, and mass production, as well as comprehensive manufacturing and processing capabilities. We work closely with our customers to develop customized products and grow together. Our founder is also a shareholder of several factories and research institutes, which strengthens our capabilities in technology development and production.

Q2: Do you have your own brand? Do you have R&D capabilities? Do you accept customized orders?

A: Yes, NAVI Titanium is our independent brand.

A: Yes, we have strong in-house R&D capabilities supported by a professional R&D team of over 40 members, including 5 PhD researchers.

A: Yes, we provide professional and customized solutions tailored to our customers' needs.

Q3: What are your main products?

A: NAVI Titanium specialize in titanium-based products, mainly including titanium anodes, sintered metal powder filter, and precision titanium machined parts, such as CNC precision machined parts and bicycle/motorcycle frames.

NAVI Titanium focus on our own R&D and manufacturing fields. We do not sell unrelated downstream products unless there are specific requirements from our existing customers.

Q1: What certifications do your products have? Do they comply with ASTM, ISO, RoHS, REACH, and other international requirements?

A: NAVI Titanium has obtained ISO certifications and complies with relevant GB (Chinese national) standards.

For certain customers, NAVI Titanium has supported specific certification requirements (such as ASTM standards) before supply. However, due to confidentiality agreements, we are unable to disclose detailed information about those certifications or customer-specific requirements.

If a specific certification is mandatory for your project, please let us know. We will review the requirements internally with our legal and technical teams and discuss the feasibility of certification support in detail.

Q2: What is the Business process?

 

01

 

Inquiry:

Sorting the information and preparing to quote.

 

02

 

Pre-sale service:

Product, specification, quantity and Trade Terms (CIF, FOB, etc.).

 

03

 

Quotation:

Price, shipping and schedule (please check the example on the reight side).

 

04

 

Order

Status report in time, providing the complete documents for customs clearance

 

05

 

After-sales service

Tracking the shipping status, assisting the client in inspecting the goods and other services.

Q3: What is the service life of your products? Do you provide a warranty?

A: The service life varies depending on the product and application conditions. For example, the lifespan of titanium anodes depends on multiple factors, including operating current density, working voltage, electrolyte conditions, and corrosion environment.

For detailed information, please refer to the product pages:

• Titanium Anode: https://www.navititanium.com/titanium-anode
• Sintered Metal Filter: https://www.navititanium.com/sintered-metal-filter/

As an internationally recognized titanium product brand, NAVI Titanium clearly specifies the expected service life of key components in our product introductions. To ensure product reliability:

• Sample Testing Stage: NAVI Titanium provides samples with the same quality as mass production products and work together with customers to evaluate performance and durability.
• Product Warranty: NAVI Titanium guarantees the quality of core components. In case of quality issues, we provide compensation according to our warranty policy, and accessories can be replaced free of charge within one year (shipping costs to be discussed).

Q4: What is the material grade of your titanium substrate? Can purity parameters and material certification be provided?

A: NAVI Titanium adopt industrial pure titanium TA1/TA2 (US standard GR1/GR2) and TC4 titanium alloy for customized parts. All products feature high purity and stable performance. Batch MTC material test certificates and heat number traceability documents are provided for inspection and project review.

Q5: Do you support customization of dimensions, shapes, flow channel designs, coating formulations, and surface treatment processes? What is your MOQ?

A: The business mold is INQUIRY-QUOTATION, we accept any quantity orders, no certain MOQ. The customization is the largest business of NAVI Titanium, and please check here for details:

• Titanium Anode: https://www.navititanium.com/titanium-anode
• Sintered Filter: https://www.navititanium.com/sintered-metal-filter/

Q6: What are your payment methods and terms?

A: NAVI Titanium accepts T/T (Telegraphic Transfer) and cryptocurrency payments (Bitcoin/USDT).

1. In-stock products: Full payment before shipment.
2. Customized products: 30% deposit, with the balance paid after production and inspection report confirmation before shipment.
3. Samples:

• Stock samples: Free of charge; shipping costs are borne by the customer.
• Customized samples: Quoted based on specific requirements; production will begin after full payment is received.

Q7: Can you provide a Certificate of Origin?

A: Yes. NAVI Titanium can provide Certificates of Origin (COO). Embassy legalization and various Certificates of Origin can be provided upon request to meet specific customs clearance requirements.

Q1. What are the service life, current density, working voltage, corrosion conditions, and warranty period of titanium anodes?

A: The service life and operating parameters of titanium anodes vary depending on the specific application. NAVI Titanium provides customized technical recommendations based on each customer's application requirements (details refer to Titanium Anode). Our professional team offers one-on-one pre-sales support to help select the most suitable solution. Warranty terms are provided according to the actual application conditions and agreed product specifications.

Q2: What are the conductivity, permeability, flatness, dimensional tolerance, and pH or temperature resistance range of porous titanium plates/PTL plates?

A: The performance of porous titanium plates/PTL plates depends on specific application requirements, including pore structure, thickness, operating conditions, and chemical environment. NAVI Titanium provides customized solutions and technical support to meet different application needs.

Q3: What testing methods do you use? Can you provide third-party inspection reports?

A: NAVI Titanium conducts various quality inspections according to product requirements, including coating inspection, metallographic analysis, electrical resistance testing, and accelerated lifetime testing. Third-party inspection reports can be provided upon request to meet specific customer requirements.

Q4: What installation methods, compatible systems, and maintenance requirements do your products have?

A: Installation methods, compatibility, and maintenance requirements depend on the specific application. For detailed information and one-on-one technical support, please visit the NAVI Titanium website (https://www.navititanium.com/titanium-anode) to contact our professional team.

Q5: How should the products be stored?

A: Products should be stored in a dry and shaded environment with proper moisture-proof and anti-corrosion protection. Avoid scratches, coating damage, and long-term exposure to high humidity, corrosive environments, or high temperatures. Proper storage conditions help maintain product performance and stability.

Q1: Do you provide installation guidance, technical specifications, and CAD drawings?

A: NAVI Titanium provides free installation guides, technical specifications, and CAD/STEP engineering drawings to support project planning and early-stage design coordination.

Q2: Do you provide one-on-one engineering support and 3D models?

A: NAVI Titanium provides one-on-one engineering support, including 3D models and customized solution design, to help customers confirm product specifications, installation requirements, and application details before production.

Q3: Do you provide troubleshooting for anode passivation, abnormal resistance, or insufficient service life?

A: NAVI Titanium provides remote troubleshooting, root cause analysis, and optimization recommendations for issues such as anode passivation, abnormal resistance, and performance degradation.

Q4: What is your warranty policy and after-sales service process?

A: NAVI Titanium provides standard industry warranty services covering manufacturing and quality-related issues. Dedicated personnel follow up throughout the after-sales process, with professional English support available for global customers.

Q5: Do you provide technical training, long-term supply, and spare parts support?

A: NAVI Titanium provides product application training, long-term supply support, and stable spare parts replenishment services for long-term partners.